Frequently Asked Questions
What size should I get?
What size should I get?
All of our apparel is unisex and true to size. If you prefer a baggier or cozier feel, we recommend sizing up one size!
Do you ship Internationally?
Do you ship Internationally?
Yes, we have worldwide shipping! But please be aware that you may be required to pay additional duty/customs fees depending on where you are ordering from. Check with your local customs office if you have any further questions. We are not responsible for any customs fees.
When will my order ship?
When will my order ship?
We make our products to order to reduce waste and be kinder to the environment. Expect your order to ship within 7 to 10 business days, or up to 20 business days during major launches or restocks. Thank you for supporting sustainable fashion!
How do I track my order?
How do I track my order?
After placing your order, you'll receive an email confirmation with your order number. Once your order ships, we'll send you tracking details. Keep in mind that it may take a few days for the tracking information to show up.
Can I cancel my order?
Can I cancel my order?
Once an order is placed, we immediately begin production, so we cannot make changes or accept cancellations. Please double-check your size, colour, and address details before finalizing your order.
Do you offer gift cards?
Do you offer gift cards?
Yes! We offer gift cards in various amounts, perfect for sharing the gift of mental health advocacy and stylish comfort. Shop here
What's your Return/Exchange Policy?
What's your Return/Exchange Policy?
Returns and exchanges are not accepted due to limited inventory. But, if there is an issue with your order, please make sure to email support@mirrormymind.com.au within 10 days of delivery to fix any issues & concerns.
What happens if my order is returned due to an incorrect address?
What happens if my order is returned due to an incorrect address?
You will be refunded for the order in the form of a gift card, minus the shipping fee and $5 processing fee.